Terms and Conditions:

Our Website

1. Online Courses

Accessing your course(s):

• Upon booking a course you will create a unique username and login.
• You will receive onboarding emails to help you access your course. You may unsubscribe from our email list at any time without affecting your access to the course.  Note, however, if you unsubscribe, you will not receive future course updates.
• Our digital courses and videos will be available within your personal member library of this Kajabi site for streaming or download. 
• We will provide you with suitable materials, sufficient for your course.
• Our materials are fit for purpose, and are compatible with all mainstream internet browsers and with most computers. However, we are not responsible if any of our materials do not operate efficiently, or at all, because of incompatibility or local technical issues with your software, hardware, browsers, broadband, firewalls, antivirus or device settings.
• ​Our courses are delivered in English. We do not provide foreign language support. All our course videos, and most of the bonus videos, have closed caption subtitles.
• We are not liable for lost data or unavailable site or services. You are responsible for advising us of any change in your contact details.
• ​You must be aged 16 or over to use our services and you must provide truthful, accurate and complete information when registering with us.

Cancellation and Refunds: 

Online Courses: You are protected by the Consumer Rights Act 2015, and may request a full refund of your course fee within 14 days of your enrolment by writing to [email protected]. We will make refunds within ten working days of receiving your email, however we are not responsible for any fees that your bank, or payment gateway deducts from the payment.

Payment in installments: when you sign up for a course paid in installments you are liable for meeting all the remaining installment payments once the 30-day cancellation period has expired.

2. Paid Membership Communities

Accessing your membership(s):

• Upon joining our membership community you will create a unique username and login.
• You will receive onboarding emails to help you access your membership, including downloading the app and accessing your personal library. 
• Signing up gives us permission to email you.
• You may unsubscribe from our marketing email list at any time without affecting your access to the membership.  Note, however, if you unsubscribe, you will not receive membership updates.
• Your monthly curated content will be available on password protected pages stored in adjunct to your personal member library of this Kajabi site for streaming or download. 
• We will provide you with the minimum stated content for your membership and there may be additional ad hoc content that varies from month to month.
• Our materials are fit for purpose, and are compatible with all mainstream internet browsers and with most computers. However, we are not responsible if any of our materials do not operate efficiently, or at all, because of incompatibility or local technical issues with your software, hardware, browsers, broadband, firewalls, antivirus or device settings.
• ​Our workshops and materials are delivered in English. We do not provide foreign language support.
• We are not liable for lost data or unavailable site or services. You are responsible for advising us of any change in your contact details.
• ​You must be aged 16 or over to use our services and you must provide truthful, accurate and complete information when registering with us.

Community Conduct and Membership Integrity

In the interest of maintaining a harmonious and supportive environment within our community, Spiritual Awakening Support reserves the right to refuse entry to membership or to remove any member whose behavior or actions are deemed inconsistent with our values and vibrational frequency. We value the well-being of all our members and aim to create a space that fosters growth, understanding, and positivity. While we encourage diverse perspectives, we expect all members to engage in respectful and considerate interactions. Any actions that disrupt the harmony of our community may result in the removal of membership privileges.

Cancellation and Refunds for Membership Communities: 

Joined but don't like it?  Cancel within 30 days and get a full refund (monthly or yearly) 

Rolling Membership: Past the 30 days You may cancel your membership at any time by mailing [email protected] or cancelling your subscription within your member profile. You will retain access to the curated materials for every complete month you have paid for (i.e. the monthly workshop, masterclass or training that was the key feature of each month's membership that you were given access to during the duration of your membership - or which you paid an extra fee for). You can access these from your personal library. 

Annual Membership Payment: You are protected by the Consumer Rights Act 2015, and may request a full refund of your annual membership fee within 30 days of your enrolment by writing to [email protected]. We will make full refunds of all monies paid within ten working days of receiving your email, however we are not responsible for any fees that your bank, or payment gateway deducts from the payment.

Annual Membership Payment in installments: when you sign up for the annual fee paid by installments you are liable for meeting the remaining installment payments once the 30-day cancellation period has expired.

Recurring payments: your annual membership and rolling membership will be grandfathered at the rate it was when you signed up for as long as you continue with your membership. Courtesy reminders will be sent at least a month before renewal of any annual fee. 

3. Personal Guidance Sessions

Booking: 

• We will accept your order when we email you to accept it, at which point a contract will come in to existence between you and us. If we are unable to accept your order, we will inform you of this and will not charge you for the course or session.​
• You use our services at your own risk and we will not be liable for any unauthorised transactions or communications made using your username or password.
• It is your responsibility to ensure the security of any usernames or passwords needed to access our services, and you agree not to allow any other person, without express permission from us, to access content using your account.
• Courses and sessions must be paid for in full, and in advance, before you start. It is at our discretion as to whether a discount may be given on a service or product.
• ​Sessions with us are therapeutic in nature and are not a substitute for medical care and you have responsibility for your health and wellbeing. Any advice given is meant for guidance only and you are responsible for determining whether such information or advice applies to your individual circumstances. We offer no warranty as to the accuracy of any information given.

Cancellation and Refunds: 

Personal guidance sessions: we will aim to accommodate your needs and reschedule if you are unable to attend the booked session. However, we ask you to give us 48 hours notice if you wish to cancel your session booking. If you cancel within 48 hours before your session, you may only be refunded 50% of the full amount, as we will have already done the preparation for the session by then.